Refund policy

YEC Shipping & Membership Policy

Last Updated: 26 November 2025

This Shipping & Membership Policy outlines the terms under which YEC (“we”, “our”) processes merchandise orders and memberships. By placing an order or purchasing a membership, the customer (“you”) agrees to the terms below.

1. Order Processing

Orders are processed within 2–5 business days unless otherwise communicated.

Dispatch times may vary during launches, high-volume periods, or pre-orders.

2. Shipping & Delivery

YEC uses trusted courier partners for nationwide delivery.

Delivery estimates are provided by the courier and may vary by location.

Once dispatched, YEC is not responsible for courier delays, weather issues, or operational disruptions outside our control.

3. Customer Responsibility for Accurate Information

3.1 Incorrect Address Provided by Customer

If the customer enters an incorrect, incomplete, or outdated address and the order is delivered to that address or returned to sender:

  • YEC is not responsible for the loss of the parcel.

  • The customer is fully liable for any additional shipping fees for reshipment.

  • No refunds will be issued for orders shipped to an incorrect customer-provided address.

3.2 Customer Not Available to Receive Delivery

If the courier attempts delivery and the customer is unavailable or unreachable:

  • The customer is liable for any re-delivery or re-shipment fees.

  • If the parcel is returned to YEC, the customer must pay a new shipping fee for reshipment.

  • YEC will not issue refunds for failed delivery attempts caused by customer unavailability.

4. Lost, Stolen, or Unclaimed Parcels

4.1 Marked as Delivered

If the courier marks the parcel as delivered, YEC considers the order fulfilled.
YEC is not responsible for parcels that are:

  • Stolen after delivery

  • Collected by someone at the delivery location

  • Delivered to a residence, reception, building, security point, or pickup point

4.2 Unclaimed Parcels

If a parcel is held at a pickup point or courier hub and not collected in time, the customer is responsible for:

  • New shipping fees if returned to YEC

  • Any storage fees charged by the courier

No refunds will be issued for unclaimed parcels.

5. Returned-to-Sender Parcels

If a parcel is returned to YEC due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Failure to collect

  • Refusal to accept delivery

The customer must pay a new shipping fee to have the order resent.
Merchandise fees remain strictly non-refundable.

6. Damaged Items During Shipping

If your item arrives damaged, you must notify YEC within 48 hours of delivery with clear photos of the damage and packaging.

YEC will assess the claim and replace the item if damage is verified.

Damage caused by misuse after delivery is not covered.

7. Pre-Orders

Pre-order shipping times are estimates and may change due to manufacturing or logistics delays.

By purchasing a pre-order item, you accept the extended wait time.

Pre-order cancellations/refunds are not allowed.

8. Merchandise Refund Policy

All merchandise sales are strictly non-refundable, including:

  • Shipping fees

  • Re-delivery fees

  • Returned-to-sender fees

  • Lost/stolen parcels after courier delivery confirmation

  • Incorrect address submissions

9. Membership Refund Policy

YEC memberships are refundable within 24 hours of payment.

To request a refund, the member must submit a written request via email within 24 hours of the original payment timestamp.

After 24 hours:

  • Membership fees become strictly non-refundable.

  • No partial refunds will be issued.

  • Failure to use membership benefits does not qualify for a refund.

Refunds (if requested within 24 hours) will be processed within a reasonable administrative period.

10. Customer Agreement

By placing an order or purchasing a membership, the customer acknowledges:

  • They have provided the correct shipping information.

  • They understand YEC is not responsible for customer-related delivery issues.

  • They accept all re-shipment and re-delivery fees if applicable.

  • They understand all merchandise purchases are non-refundable.

  • They understand memberships are only refundable within 24 hours of payment.