Shipping policy

YEC Shipping Policy

Last Updated: 26 November 2025

This Shipping Policy outlines the terms under which YEC (“we”, “our”) ships merchandise orders. By placing an order, the customer (“you”) agrees to the terms below.

1. Order Processing

Orders are processed within 2–5 business days unless otherwise communicated.

Dispatch times may vary during launches, high-volume periods, or pre-orders.

2. Shipping & Delivery

YEC uses trusted courier partners for nationwide delivery.

Delivery estimates are provided by the courier and may vary by location.

Once dispatched, YEC is not responsible for courier delays, weather issues, weather-related disruptions, or operational interruptions outside our control.

3. Customer Responsibility for Accurate Information

3.1 Incorrect Address Provided by Customer

If the customer enters an incorrect, incomplete, or outdated address and the order is delivered to that address or returned to sender:

  • YEC is not responsible for the loss of the parcel.

  • The customer is fully liable for any additional shipping fees for reshipment.

  • No refunds will be issued for orders shipped to an incorrect customer-provided address.

3.2 Customer Not Available to Receive Delivery

If the courier attempts delivery and the customer is unavailable or unreachable:

  • The customer is liable for any re-delivery or re-shipment fees.

  • If the parcel is returned to YEC, the customer must pay a new shipping fee for reshipment.

  • YEC will not issue refunds for failed delivery attempts caused by customer unavailability.

4. Lost, Stolen, or Unclaimed Parcels

4.1 Marked as Delivered

If the courier marks the parcel as delivered, YEC considers the order fulfilled.

YEC is not responsible for parcels that are:

  • Stolen after delivery

  • Collected by someone at the delivery location

  • Delivered to a residence, reception, building, security point, or pickup point

4.2 Unclaimed Parcels

If a parcel is held at a pickup point or courier hub and not collected in time, the customer is responsible for:

  • New shipping fees if returned to YEC

  • Any storage fees charged by the courier

No refunds will be issued for unclaimed parcels.

5. Returned-to-Sender Parcels

If a parcel is returned to YEC due to:

  • Incorrect or incomplete address

  • Customer unavailability

  • Failure to collect

  • Refusal to accept delivery

The customer must pay a new shipping fee to have the order resent.

6. Customer Agreement

By placing an order, the customer acknowledges:

  • They have provided the correct shipping information.

  • They understand YEC is not responsible for customer-related delivery issues.

  • They accept all re-shipment and re-delivery fees if applicable.